Privacy Policy

Welcome to NovaCore Technology ('we', 'our', or 'us'). We are a software engineering company headquartered in Kampala, Uganda, providing enterprise web applications, mobile apps, school management systems, cybersecurity services, and data analytics solutions to clients across Africa and internationally.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at novacoretechnology.com or when you engage our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

We collect information that you voluntarily provide to us when you fill out our contact form, request a project estimate, or communicate with us directly.

Personal Information you may provide includes:

• •Full name and professional title
• •Email address and phone number
• •Company or organization name
• •Project requirements and business details
• •Any other information you choose to share

Technical Information collected automatically:

• •IP address and browser type
• •Pages visited and time spent on each page
• •Referring website or source
• •Device type and operating system
• •Geographic location (country/city level only)

We collect this technical data using standard web analytics tools to improve our website performance and user experience. We do NOT collect payment information directly — all financial transactions are processed through secure third-party payment providers.

We use the information we collect for the following purposes:

• •To respond to your inquiries and project requests within 24 hours as promised
• •To prepare and deliver project proposals, quotes, and technical assessments
• •To communicate project updates, milestones, and deliverables to active clients
• •To improve our website content, services, and user experience
• •To send relevant updates about our services (only with your explicit consent)
• •To comply with legal obligations and resolve any disputes that may arise
• •To protect the security and integrity of our systems and services

We will never sell, rent, or trade your personal information to third parties for marketing purposes. Period.

We do not share your personal information with third parties except in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and delivering our services, such as:

• •EmailJS (email delivery service)
• •Cloud hosting providers (AWS, Netlify, Vercel)
• •Analytics platforms (used in aggregate, anonymized form only)

These providers are contractually bound to keep your information confidential and may only use it to perform services on our behalf.

Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of NovaCore Technology, our clients, or the public.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before your information becomes subject to a different privacy policy.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• •TLS 1.3 encryption for all data transmitted between your browser and our servers
• •AES-256 encryption for sensitive data stored in our systems
• •Strict role-based access controls limiting who can access client information
• •Regular security audits and vulnerability assessments
• •Secure, access-controlled cloud infrastructure

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware of the breach, in accordance with applicable data protection regulations.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Specifically:

• •Contact form inquiries: retained for 2 years from the date of last communication
• •Active client project data: retained for the duration of the project plus 3 years
• •Financial and invoicing records: retained for 7 years as required by Ugandan tax law
• •Website analytics data: retained for 13 months in aggregate, anonymized form

When your information is no longer needed, we will securely delete or anonymize it. Upon request, we can delete your personal data within 30 days, subject to any legal retention obligations.

Depending on your location, you may have the following rights regarding your personal information:

• •Right to Access: Request a copy of the personal information we hold about you
• •Right to Correction: Request that we correct inaccurate or incomplete information
• •Right to Deletion: Request that we delete your personal information ('right to be forgotten')
• •Right to Restriction: Request that we restrict the processing of your information
• •Right to Portability: Request your data in a structured, machine-readable format
• •Right to Object: Object to our processing of your personal information
• •Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

Our website may contain links to third-party websites, including our portfolio project references and technology partner sites. We have no control over the content or privacy practices of these sites and are not responsible for their privacy policies.

We encourage you to review the privacy policy of every site you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at novacoretechnology37@gmail.com and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will update the 'Last Updated' date at the top of this page and notify active clients via email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.