Terms of Service

By accessing our website at novacoretechnology.com or engaging any of our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our site or services.

These Terms of Service apply to all visitors, users, and clients of NovaCore Technology. We reserve the right to update these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

NovaCore Technology provides professional software engineering services including but not limited to:

• •Enterprise Web Application Development
• •School Management System Development
• •Native and Hybrid Mobile App Development
• •Cybersecurity Auditing and Implementation
• •Data Analytics Dashboard Development
• •API Development and Integration
• •Cloud Architecture and DevOps
• •UI/UX Design and Prototyping
• •Post-launch Maintenance and Support

All services are subject to a separate written project agreement (contract) signed by both parties before work commences. These Terms of Service govern the general relationship between NovaCore Technology and its clients and website visitors.

For all client engagements, a formal Project Agreement will be provided outlining:

• •Detailed scope of work and deliverables
• •Project timeline and milestones
• •Payment schedule and amounts
• •Intellectual property ownership terms
• •Confidentiality obligations
• •Warranty and support terms

The Project Agreement takes precedence over these Terms of Service in the event of any conflict regarding a specific project.

Our standard payment structure is milestone-based:

• •40% upfront deposit before work begins
• •40% upon design approval and core development milestone
• •20% upon final delivery and client approval

Accepted payment methods:

• •Bank transfer (Uganda and international)
• •Mobile Money (MTN Uganda, Airtel Uganda)
• •International wire transfer

Payment is due within 7 business days of each milestone invoice. Late payments beyond 14 days may result in work suspension until the outstanding balance is settled.

All prices are quoted in USD unless otherwise agreed. Applicable taxes are the responsibility of the client in their jurisdiction.

Upon receipt of full and final payment, NovaCore Technology transfers complete ownership of all custom code, designs, and deliverables created specifically for the client's project.

This includes:

• ✓Full source code with commit history
• ✓Design files and assets
• ✓Documentation and deployment guides
• ✓Database schemas and architecture documents

NovaCore Technology retains the right to:

• •Display the project in our portfolio (unless the client requests confidentiality in writing)
• •Reference the project in marketing materials with client permission
• •Reuse non-project-specific code patterns, libraries, and architectural approaches

Third-party libraries, frameworks, and tools used in the project remain subject to their respective open-source licenses.

NovaCore Technology treats all client information as strictly confidential. We do not disclose business processes, system architecture, data structures, or any proprietary information shared by clients to third parties without explicit written consent.

We sign Non-Disclosure Agreements (NDAs) as standard practice for all client engagements involving sensitive business information. NDAs are available upon request before any detailed project discussions begin.

Our team members are bound by confidentiality obligations that survive the termination of their engagement with NovaCore Technology.

To ensure successful project delivery, clients are responsible for:

• •Providing accurate, complete, and timely information required for the project
• •Reviewing and approving deliverables within agreed timeframes (typically 5 business days per review cycle)
• •Ensuring all content provided (text, images, data) does not infringe on third-party intellectual property rights
• •Making payments according to the agreed schedule
• •Providing access to necessary third-party systems, APIs, and credentials required for the project
• •Designating a single point of contact for project communication

Delays caused by late client feedback, missing information, or delayed payments may result in project timeline adjustments.

NovaCore Technology warrants that all deliverables will:

• •Function as specified in the agreed project scope
• •Be free from critical bugs at the time of delivery
• •Be built using current, industry-standard technologies and best practices

To the maximum extent permitted by applicable law, NovaCore Technology shall not be liable for:

• •Any indirect, incidental, special, or consequential damages arising from the use of our services
• •Loss of profits, data, or business opportunities
• •Damages arising from third-party service failures (hosting providers, payment gateways, SMS services, etc.)
• •Security breaches caused by client-side vulnerabilities or unauthorized access due to client negligence

Our total liability for any claim related to a specific project shall not exceed the total fees paid by the client for that specific project.

Nothing in these terms limits our liability for fraud, gross negligence, or intentional misconduct.

Either party may terminate a project agreement with 14 days written notice.

In the event of termination:

• •Client pays for all work completed up to the termination date
• •NovaCore Technology delivers all completed work and source code produced up to that point
• •Any unpaid invoices become immediately due and payable
• •Confidentiality obligations remain in effect after termination

NovaCore Technology reserves the right to terminate services immediately without notice if the client engages in illegal activities, abusive behavior toward our team, or persistent non-payment.

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Uganda. Any disputes arising from these terms or our services shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to mediation before pursuing legal action.

The courts of Kampala, Uganda shall have jurisdiction over any disputes that cannot be resolved through mediation.